Xtrable
Last updated: 27 June 2026
Xtrable Ltd is committed to protecting your privacy and handling your information transparently and securely. This Privacy Policy explains how we collect, use, and protect information when you visit our website or contact us.
Data Controller
Xtrable Ltd
Registered in England and Wales
Company number: 13228667
Website: https://xtrable.com
Contact: https://xtrable.com/company/contact/
Scope
This Privacy Policy applies when you:
- Visit https://xtrable.com
- Use any Xtrable website or published documentation site
- Contact us via https://xtrable.com/company/contact/
We do not operate user accounts, subscriptions, or tracking systems beyond the basic analytics described below.
Information We Collect
Contact form submissions
When you submit the contact form on our website, we collect the information you provide: your name, email address, and message content. We use this information solely to respond to your enquiry.
Website analytics
We use Google Analytics to collect anonymised usage data about how visitors interact with our website. This includes pages visited, time on site, browser type, and referring website. We use this information to understand how our site is used and to improve it. No personally identifiable information is collected through analytics.
Information we do not collect
We do not operate user accounts or login systems on this website. We do not collect payment information through this site. We do not use tracking pixels, retargeting cookies, or third-party advertising cookies. NeoArc Studio, our desktop product, does not collect any user data or telemetry.
Legal Basis for Processing (UK GDPR)
Under UK GDPR, our lawful bases for processing are:
| Processing Activity | Lawful Basis |
|---|---|
| Website analytics | Legitimate interests (improving our services) |
| Analytics cookies | Consent (where required) |
| Responding to enquiries | Legitimate interests and/or steps necessary prior to entering a contract |
Data Sharing
We do not sell or rent personal data. We may share limited data with:
- Google Analytics (Google LLC) for website analytics
- Service providers who host or operate our website infrastructure
These providers process data only on our instructions and under appropriate safeguards.
Data Retention
- Analytics data is retained according to Google Analytics settings.
- Contact form submissions are retained only as long as necessary to respond to your enquiry and maintain reasonable business records.
International Transfers
Google Analytics may process data outside the UK. Where this occurs, appropriate safeguards such as Standard Contractual Clauses are used in accordance with UK data protection law.
Your Rights
Under UK data protection law, you have the right to:
- Access. Request access to the personal data we hold about you.
- Correction. Request correction of inaccurate personal data.
- Deletion. Request deletion of your personal data.
- Objection. Object to processing of your data in certain circumstances.
- Complaint. Lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.
Cookies
When you first visit, a banner asks whether to allow analytics cookies. We load Google Analytics with Google Consent Mode, so it sets no analytics cookies and sends no analytics data until you choose Accept. If you choose Decline, no analytics cookies are set. Your choice is stored locally in your browser so the banner does not appear again; to change it, clear this site's stored data in your browser settings and the banner will ask once more. You can also block or remove cookies at any time through your browser. Any storage strictly necessary for the site to function does not require consent.
Data Security
We implement appropriate technical and organisational measures to protect information against unauthorised access, loss, or misuse.
Contact us about your data
To exercise any of your data rights or ask questions about this policy, contact us here.
Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be published on this page with the updated date.